Job details
Trade Quality Specialist - CCB260707-2
- Location: Phoenix, KwaZulu-Natal, South Africa
- Department: Coca-Cola Beverages Africa
- Pay Grade:
- Closing Date: 2026/07/14
- Assignment Type: Permanent
Job Purpose:
- Lead the execution and improvement of CCBSA’s Trade Quality Strategy across South Africa. Collaborate with plant quality teams, logistics, and commercial functions to ensure product quality is protected across distribution and trade environments.
Minimum Requirements:
- Bachelor’s degree in Food Science, Microbiology, Chemistry, Chemical Engineering, or a related technical field
- Advanced certifications in Quality Management (e.g., ISO 9001 Lead Auditor, FSSC 22000, Six Sigma) are an added advantage
- 8-10 years in Quality Assurance, Quality Control, or Trade Quality roles within FMCG (preferably beverage production and bottling)
- At least 5 years in a supervisory or leadership position
- Hands-on experience in market quality surveillance and managing customer complaints
- In-depth knowledge of food and beverage quality systems, ISO, HACCP, and local regulatory requirements
- Strong analytical, risk assessment, and problem-solving skills
- Data visualization and reporting
- Effective stakeholder communication, negotiation, and cross-functional collaboration
- Crisis management and root cause analysis capability
- Familiarity with CRM, and quality management systems
Core Responsibilities:
- Lead the execution and improvement of CCBSA’s Trade Quality Strategy across South Africa
- Collaborate with plant quality teams, logistics, and commercial functions to ensure product quality is protected across distribution and trade environments
- Monitor post-dispatch product performance, including storage, handling, shelf conditions, and returns
- Oversee periodic market surveys, quality audits, and trade visits to assess in-market product conditions
- Analyze trade quality data and trends to identify systemic issues, risks, and areas for improvement
- Ensure corrective and preventive actions (CAPA) are implemented by relevant teams
- Provide oversight to the Consumer Care and Trade Complaint management process
- Support resolution of escalated consumer issues and ensure timely response and closure
- Lead root cause analysis and follow-up actions for critical and high-risk complaints
- Serve as the primary quality liaison with commercial teams, customer representatives, and external partners
- Provide input to product launch readiness assessments, packaging changes, and promotional activities
- Ensure compliance with local regulatory and Coca-Cola Company (TCCC) standards for trade and consumer product quality
- Lead trade quality incident investigations and participate in national incident and crisis response teams
- Coordinate response plans, communication strategies, and risk mitigation measures for product quality concerns
- Manage and mentor the Trade Quality Specialist and Consumer Care functions
- Lead cross-functional reviews and present trade quality performance to senior management and bottling partners
- Influence a culture of quality excellence across commercial, logistics, and plant teams
Key Business Indicators:
- Consumer Complaint Response & Closure Time
- Repeat Complaint Ratio
- % Product Compliance in Market Audits
- In-Market Product Quality Incident Rate
- Corrective Action Closure Effectiveness
- Shelf-Life and Storage Compliance Score
- Trade Quality Non-Conformance Trend
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